Shipping policy

Shipping Policy for Artera Collection

This Shipping Policy outlines how Artera Collection (“we”, “our”, or “us”) handles the processing, shipping, and delivery of orders placed through https://arteracollection.com (the “Site”). By placing an order with us, you agree to the terms described below.

1. Order Processing

We aim to process all orders within 1 to 2 business days from the date of purchase.

Please note that processing times may be impacted by:

Payment authorization or delays
Incomplete or incorrect shipping information
High-demand periods such as sales, holidays, or restocks

If we encounter an issue with your order, we will reach out to you via the email address provided at checkout to resolve the matter before proceeding.

2. Shipping Times

Estimated delivery timeframes are as follows:

Shipping Cost: Free Shipping

Shipping Protection: 2.99

Countries	Processing time	Shipping time	Shipping cost
United States	1-2 business days	5-9 business days	Free Shipping
International	1-2 business days	5-14 business days	Free Shipping

Order Cut-off Time: 5:00 PM (Mon-Fri) Days (GMT-05:00) Eastern Standard Time (New York)

United States Total Processing + Shipping Time: 6-11 business days
International Total Processing + Shipping Time: 6-16 business days

These estimates do not include processing times and may vary depending on external factors. Although we strive to deliver your order promptly, Artera Collection is not responsible for delays caused by:

Shipping carrier disruptions
Severe weather conditions
National holidays
Customs clearance delays
Inaccurate delivery information

We will provide tracking information and updates where available to help you monitor your shipment’s progress.

3. Taxes and Duties

International customers are responsible for any customs duties, import taxes, or fees levied by their country. These charges are not included in the purchase price or shipping fee collected at checkout.

If you are unsure about the import regulations or potential fees in your country, we recommend contacting your local customs office for details prior to placing your order.

Note: Artera Collection is not liable for delays caused by customs clearance procedures. The duration and process are entirely under the jurisdiction of the destination country’s authorities.

4. Order Cancellation

If you wish to cancel your order, please contact us immediately at sales@arteracollection.com. We will do our best to accommodate your request, but please note the following:

Orders are processed quickly and may be forwarded to our fulfillment center shortly after payment.
Once an order has been processed or shipped, it cannot be canceled. In such cases, you may initiate a return request in accordance with our Refund Policy.

Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact our support team: sales@arteracollection.com