Privacy policy

This Privacy Policy outlines how Artera Collection ("we", "us", "our", or the “Site”), located at arteracollection.com, collects, uses, discloses, and protects your personal information when you access or interact with our website, purchase products, or otherwise engage with our services (collectively, the “Services”). The terms "you" and "your" refer to any user of the Services, including customers, website visitors, or any individual whose information we process under this Privacy Policy.

Please read this policy carefully. By using the Services, you acknowledge and agree to the terms of this Privacy Policy. If you do not agree, please refrain from accessing or using our Services.

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1. Updates to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time, including to reflect changes in legal obligations, our data practices, or the functionality of our Services. When updates are made, we will revise the “Effective Date” above and post the updated version on arteracollection.com. Where required by law, we will also notify you and seek your consent.

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2. Categories of Personal Information We Collect

We collect the following types of personal information depending on your interactions with our Services:

A. Information You Provide Directly

• Contact Information: Name, email, phone number, shipping and billing address.

• Account Information: Username, password, security credentials.

• Order Details: Purchase history, items bought or viewed, return and exchange details.

• Customer Communications: Information you provide via forms, support inquiries, or reviews.

B. Automatically Collected Information (Cookies & Usage Data) We automatically collect data through cookies, log files, and tracking technologies when you interact with our Site:

• Device and browser type

• IP address

• Pages viewed and time spent

• Referral/exit pages

• Interactions with content or emails

C. Information From Third Parties We may obtain personal information from third-party sources, including:

• E-commerce platform providers (e.g., Shopify)

• Payment processors (e.g., card details, billing address)

• Marketing and analytics services We handle third-party data in accordance with this Privacy Policy but do not control the privacy practices of these third parties.

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3. Use of Personal Information

We use your information for the following purposes:

• Order Fulfillment & Account Management: Processing purchases, handling returns, maintaining your profile, and sending transaction-related notifications.

• Customer Service & Communication: Responding to inquiries and providing assistance.

• Marketing & Personalization: Delivering promotional content, tailored recommendations, and advertising.

• Security & Fraud Prevention: Monitoring for suspicious activity and securing user accounts.

• Legal Compliance: Responding to legal requests, enforcing our policies, and complying with applicable laws.

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4. Cookies and Online Tracking

We use cookies and similar technologies to:

• Recognize your browser or device

• Remember preferences and cart contents

• Perform analytics

• Deliver personalized ads

To learn more about the cookies we use and manage your preferences, see Shopify’s Cookie Policy. You can manage cookie settings through your browser; however, disabling cookies may affect site functionality.

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5. Disclosure of Personal Information

We may share your personal information under the following circumstances:

We do not sell or share personal information for monetary gain. We also do not use or disclose sensitive personal data to infer characteristics about you.

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6. User-Generated Content

Any content you submit publicly (e.g., product reviews) may be viewed by others. Please avoid sharing personal or sensitive information in public forums. We are not responsible for how others may use publicly shared content.

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7. Links to External Sites

Our Site may include links to third-party websites not governed by this Privacy Policy. We encourage you to review the privacy policies of any external sites before sharing personal information. Artera Collection is not responsible for the content, security, or data practices of third-party websites.

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8. Children’s Privacy

The Services are not directed to children under 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

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9. Data Security & Retention

We implement reasonable safeguards to protect your information. However, no method of transmission or storage is completely secure. Do not use insecure channels to send sensitive data.

We retain your personal information only as long as necessary for the purposes described, including:

• Account and order maintenance

• Legal compliance

• Dispute resolution

• Business operations

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10. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request the personal data we hold about you.

• Correction: Ask us to rectify inaccurate data.

• Deletion: Request deletion of your information, subject to legal retention requirements.

• Data Portability: Receive a copy of your personal data.

• Restrict Processing: Object to or limit our data processing under certain conditions.

• Withdraw Consent: Where processing is based on consent.

• Appeal: Contest decisions relating to your data requests.

To exercise your rights, contact us at the details below. We may verify your identity before fulfilling your request.

We will not discriminate against you for exercising your data rights.

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11. International Data Transfers

Your information may be transferred to, stored in, and processed in the United States or other jurisdictions where we or our service providers operate. Where legally required, we implement safeguards for international data transfers, such as Standard Contractual Clauses.

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12. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at: sales@arteracollection.com